We value your opinion

We value your opinion

At Prospect Mortgage, we pride ourselves on providing world-class customer service to our clients and want to know firsthand how you felt about your experience with us. Your opinion and rating of our performance is very important. Please take a few minutes to complete a review of your experience. Thank you for taking the time to tell us how we did!

What people are saying about Prospect Mortgage

Absolutley wonderful experience. Anthony Rodarte my loan specialist was always on top of everything. He was always available to take my call. He was also proactive in order to get the loan processed as quickly and efficiently as possible.

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Glendale

As a first time homebuyer I had heard from friends/ family that it is one of the most stressful things you will ever do. However, prospect mortgage made the process simple and easy. Anytime, day or night, they were always quick to respond to any questions

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Hampton

Everyone we worked with throughout the entire process was awesome. Even with our busy schedules, we were able to coordinate all the necessary needs in a timely and professional manner. The process was as seamless as could be expected, and we closed on t

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Chandler

Can't thank Prospect Mortgage and especially our loan officers Jay Sievers and Christine Campos enough!! We closed in 30 days!!!

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Brandon

Liz Angel, my mortgage broker was oustanding!

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Gaithersburg

Stave Herbert & Brenda Perry are super powerful team. Very efficient and professional.

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East Palo Alto

I worked with Kevin Murphy for my refinance. He was very pleasant to deal with. He took the time to answer all questions and concerns. Would highly recommend friends to call him in the future.

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Sutton

Those two performed miracles in a timely fashion. Would work with them again.

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Los Angeles

I can't tell you how efficient and easy they were to work with. This was my first Refiance and it was over before I knew it. No stress! Tyler & Julie are super easy going and attentive. I was recommended by a friend who just bought a house through th

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Coral Gables

I had gone to other mortgage companies and no one wanted to help me. I 'm glad I could fine someone that was interested in helping me at Prospect Mortgage.

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San Antonio

Jessica Paquette was my mortgage broker and she did an awesome job. She always contacted me whenever there was a change. She kept any and all deadlines. She's easy to talk to and bonded well with myself, my mom and the real estate agent. I Couldn't have

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Bridgewater

We were referred by our realtor. Prospect Mortgage worked extremely hard for us and got us in our beautiful new home before the holidays! We are so thankful for their efforts.

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Glendale

Sandy Edelstein is a loan rock star. We had a complicated situation and he breezed thru it, working weekends on our behalf. Preapproved in a week

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Palm Springs

Great experience

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Hercules

Mandi and her team were patient, knowledgeable, and very accomodating to get me the best loan available.

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Portland

Working with Jennifer made the home buying process easy. She is amazing and I will be recommending her to anyone that I know who is looking to purchase a home!

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Kissimmee

I would like to thank Christina Ewing and her team for helping me buy my dream house. My husband and I were buying a short sale property, after the short sale approval lien holder gave us a very limited time to close on our loan. Christina came through an

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Medinah

Quick loan approval and very helpful staff

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Nicholson

Nice people to work with.

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Montgomery

I love everyone that i've worked with at Prospect Mortgage, they are fast and efficient. I have already recommended them to others.

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San Diego

Fast service. Closed in 6 weeks.

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Mount Pleasant

I had a excellent experience with the Loan Processing team at Prospect Mortgage. Flo Hurley, Shannon Potter and Randy Beck were exceptionally Great !!!

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Winter Springs

Because of the hard work that Cindi Barrios from Prospect Mortgage put in, I was able to get my first home.... she worked with me step by step to get things done so I can get this house.. she always answered my calls and texts. My girlfriend and I than

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Lantana

I have never bought a home, and the one time I decided to do so it was a great experience !!!

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Winter Springs

We are happy with our loan.

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Washington

It was a pleasure to work with my loan officer, Glenn Warren, and everything happened quickly and on time.

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Pismo Beach

Hugh and Mary Beth did an excellent job. They went the extra mile when a problem arose with the title to the property. I would highly recommend Prospect Mortgage to anyone purchasing a home whether a 1st time buyer or a seasoned homeowner.

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Waldorf

David and Mary Beth did an excellent job. My loan was approved in less than 30 days. I would highly recommend Prospect to everyone from the first time buyer to the seasoned homeowner.

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Waldorf

Billy Cunningham and Prospect Mortgage provide great service. Billy explains everything thoroughly,answering all questions- sometimes multiple times and is really patient. Billy and Prospect Mortgage made buying a house much less intimidating.

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San Jose

Great company to work with, employee's take care of you and explain all your questions in great detail.

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Vallejo

Everything went very smooth. Great service through entire process.

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Palm Desert

Loan Officer was a great help and was honest and I felt he treated me well. Dave never left the mix. When needed he got involved and explained the what and the whys as needed.

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Alpharetta

I was referred to you by Alan Gaddie. Janine was very professional and answered all my questions. I appreciate her help in getting this completed for me.

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Lutz

Vince and Jennifer were great. They kept us on course while being sensitive to our travel schedules.

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Damascus

Wendy Burdett and Shelly Campbell went above and beyond to get us into our new home. We were closing around the holidays and they made sure that we were in our new home just after Christmas. We feel fortunate to have had them on our team to get this closi

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Templeton

The experience was excellent and everything went smoothly.

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Wilmington

I chose prospect because I felt the personnel I worked with were very reponsive to my needs for refinancing.

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Orlando

The staff and the process for this transaction was very strong. I was informed every step of the way and very efficient. Great customer service.

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Millbrae

Fast, efficient and always found a way to make it work.

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South Lake Tahoe

I had a very good experience with refinancing my home . The loan officer kept every step flowing and kept me informed. I was also involved in another refinance with another company which was very bad so I have some experience to compare Prospect mortgage

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Surprise

The purchase of our home was facilitated by the timely and overall excellent service and support from Prospect Mortgage. We had an overall very positive experience and would recommend their services. This is the second time we utilized them.

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Schaumburg

I had a few stumbling blocks during my loan process and they were dealt with very well. I was impressed especially with Mike Spiegel he was very helpful and answered all questions or found out and got right back to me.

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Noblesville

Jennifer Coutts did a great job. She was very professional and personal.

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Honolulu

The loan agent was very accommodating and the service was fast. We got approved on the loan in less than 2 weeks. We're very happy and satisfied about it.

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Fresno

Smooth transaction, closed on the date it was supposed to close.Lisa is the best.

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Randolph

Paul was excellent and easy to work with. We did everything by secure mail, saved time on both of our sides.

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Phoenix

Bob was fantastic from beginning to end. The transaction went smoothly.

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New City

All the people that worked on my loan are nice on the phone and with email communications.

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Riverside

A wonderful experience. Knowledgeable staff, great products, and outstanding customer service. Very pleased and would highly recommend.

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West Boylston

We went with Prospect Mortage based on a referral. And we are glad that we did ! Our Loan Officer, Charisse Freitas went the extra mile for us. I truly mean that because we live on the east cost and she is in Hawaii. We were able to stay connected despite

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Kapolei

My wife and I are forever grateful for having the opportunity to work with Prospect. The professionalism of Prospect and the eagerness to overcome obstacles were greatly appreciate. I will definitely refer future home buyers to seek services from Prospec

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Baltimore

We are so happy with your company. Getting a mortgage isn't as easy as it used to be, but Cyndi made it pleasurable! I was well informed each step of the way!

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Homestead

Very efficient and patient. Easy to work with and friendly.

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Ontario

We cannot say enough about the team at Prospect Mortgage! Through the entire process we felt like we were the only clients they had. Their communication was excellent and there were never any surprises. They kept us completely informed about what they wer

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Brentwood

Our loan was approved very quickly and everything was handled in a professional manner .

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Fallon

Thank you for the guidance and support as we went through the steps to purchase our first home.

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Mount Airy

The idea of owning a home is a dream for all well thinking citizens. The process of making that dream a reality can seem so tedious and miserable sometimes - even discouraging. The members of Prospect Mortgage made the process very manageable and certainl

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Middleboro

A great experience!

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Surprise

It was great working with a hard working team of Professionals.

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Washington

Great!

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Westhampton Beach

Don Lemons and his team worked very hard for Connie and I to make sure every avenue regarding our loan was looked at. The team was professional and always on time, even working late sometimes to make sure we met the deadline. Thanks Don and thanks to ever

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Napa

Excellent service!

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Red Bluff

I really appreciate the help Carey Atwood and Tricia Garval provided my husband and I through the loan finding and funding process.

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Boulder Creek

Excellent!

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Roslindale

I had a great experience with Prospect Mortgage. This is my first home loan and all my questions were answered quickly and accurately. I highly recommend Prospect Mortgage for you home loan needs.

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Burbank

Closing in the last week went fine. I just wanted to say how much I appreciated your outstanding customer service as we worked through the loan process. You went above and beyond to take care of us, but I get the impression that all your customers get tha

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Brownsburg

Great job and effort to make my loan go through as smoothly as possible. This is my third loan with prospect!

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Anthem

Great service!

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Corona

Fantastic people....helped us through this complicated process every step of the way!!! We have so much respect for their efficiency and their super friendly communication.

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Kekaha

Carlos Coloma was my loan officer and I only have excellent comments about him!

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Hialeah

Throughout the complicated refinance process, everyone at Prospect was professional, informative, efficient and just plain nice. Thank you for a very positive experience!

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Fresno

Great experience. Very helpful staff.

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White Plains

Great experience and wonderful outcome! Highly recommend!

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Selma

Karen was awesome! Very responsive and helpful through the entire process!

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Los Angeles

Prospect mortgage was incredible! This is the 2nd house I've bought in 2 years, and the service I received with this mortgage company was unreal. I always felt safe and comfortable giving them information. They were friendly, sincere, and professional. I

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North Reading

Great service! Very clear and excellent communication.

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Tampa

Zach gets the job done. His communication is great, which sets clear expectations for his clients and his follow through is meticulous. He makes sure you understand the process and walks you completely along the way.

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Goose Creek

John Carnahan and Chris Granger made this loan a success. The purchase to buy a home was a last minute decision during the holidays. We were worried about whether if we can qualify for a loan and if we can close on time. John and Chris worked very hard

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Corte Madera

As good as a home buying experience can be!

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Surprise

Our finances were complicated, and other banks have turned us down for a home refinance. Even though it was extra work for prospect, they went the extra mile when no one else would, and got our house refinanced so we could finish some needed projects. Th

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Cranesville

Part of the reason my offer was accepted was because the seller could trust Prospect Mortgage to close quickly and efficiently. Risha and her team made a 21 day closing happen and I got my condo! Thank you!

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Brisbane

Michael Franich and Jed Spendlove were very prompt and helpful throughout the loan process.

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Reno

I chose prospect mortgage because their agents are in a local office.She was very positive, kept me informed of progress and we made it through all the craziness the legal requirements which were imposed on both the mtg company and the buyer.

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Hobart

Prospect Mortgage is an outstanding mortgage company. Their customer service is excellent and they are extremely knowledgeable about the process. They always deliver on promises to meet critical deadlines and are highly responsive to questions and conce

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Long Beach

Thank you for having such a great staff. What makes a company is the person(s) who represent the company. These agents are 2 gems in your company. I just want to say THANK YOU for doing such a great job. I will certainly tell anyone to do business wit

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Miami

Prospect mortgage was great. They met our needs with regards to our timeline and got the job done in an incredibly finicky and out of whack mortgage market. The level of detail they needed to get from us to submit for loan approval was incredible and very

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Beverly Hills

My realtor referred Julie Wallach with Prospect Mortgage, she was absolutely great . The whole process went very smoothly thanks to her I got a very good deal! My experience with Prospect Mortgage was simply - GREAT!

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Hoffman Estates

They were thorough , professional , answered all my questions and competitive.

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Agoura Hills

I was very satisfied with the excellent service that John Atkins provided. The entire process was a breeze from beginning to end. Well done.

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Taylors

We are satisfied customers. Eddie was always on top of the loan process and he always was prompt when respoinding to any form of communication.

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Ontario

I was referred by the Lenders Network. My loan was considered even though my score was not abouve 620.

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Chickasha

They are the best people to work with. I am very happy!

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Caldwell

I was very happy.

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Hollywood

Jen Auten was a great help throughout the entire process and went above and beyond the call of duty.

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Hobart

Excellent service from T. Bahnsen and his team.

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Carrabelle

Sherie and Melissa were soo helpful throughout the entire process. I chose to work with Sherie based on a realtor recommendation, and she couldn't have been more fantastic. She walked me through all of my options, helped me find the right loan for me, a

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Penfield

Judy was always on hand to answer questions and ease my mind. I will come to Judy again.

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Agoura Hills

The whole process was great and stress free.

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Danvers

I loved working with Stephen!

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Napa

We were working with another company and switched half way through. Glad we did because the process with Prospect mortgage was fast and painless. Everyone was very helpful and nice.

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Naperville

I had a wonderful experience with Prospect Mortgage. Everyone was very efficient and helpfull.

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Mulberry

Awesome service!

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Los Angeles

We had a very positive experience dealing with Prospect Mortgage. Everything was laid out clearly before we started our application and moved along smoothly.

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Kapaa

I bought a foreclosed home through prospect mortgage. It took a little bit of time but in the end was worth it!

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Acton

All and all it was a great process .Quick and easy. I am very happy with the overall results.

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New Castle

My experience with prospect mortgage and all the people I associated with during the process was very positive and easy. My thanks to Rob, Ryan and and his team.

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Ticonderoga

Our loan officer, Heather Phipps, helped us through the process and was always upbeat and optimistic. I was always able to reach her and she returned my calls promptly if she was busy when I called. I really appreciated this, since we had had some diffi

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Danville

My granddaughter works for Prospect!

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Indio

Prospect worked hard for our money and in the end they were able to get us a lower rate than expected.

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San Ramon

The overall experience was great! I was always informed on new events. The one on one contact was great! Awesome company!

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Munster

Prospect Mortgage was quick to respond to my request and was able to answer all of my questions in a timely manner. My attorney had also said working with Prospect was easy as well.

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Naugatuck

Positive!

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Brentwood

I worked with Kevin Murphy and I must say that it was a match made in heaven. I couldn't have worked with anybody else because Kevin was excellent. Not only with my loan, but also in terms of managing my ongoing anxiety about the process. Kevin was always

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Wilmington

Great experience!

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Valencia

I was referred to Alyson Quinn of Prospect Mortgage by my realtor and I am sure glad I went with this outfit! The new laws and regulations of todays home buying would have made me lose my mind, but between Alyson and Dianna Cardiel they made things a lot

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Livermore

I was so happy with the the speed and great work in all parts to make my family dream come true with this house.

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Fallon

Excellent job. The best experience I have ever had. Very professional and great service.

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Granada Hills

My wife and I were 100% satisfied with our mortgage experience.They made it extremely easy for us to understand the proces, as first time home buyers we were greatful for that.They were always available to answer our questions no matter how many we asked

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Hoffman Estates

Excellent

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St George Island

Everyone was very helpful, pleasant to talk to, and responded quickly to my questions.

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West Hollywood

The loan officer provided us with constant updates and throughout the process and closed the transaction ahead of our scheduled closing date.

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Spokane Valley

My mortgage application was challenging, but the team at Prospect didn't give up - they dug in. I recieved timely advice, they were patient and respectful. My family is now living out our dream as homeowners in Indiana! Thank you!

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Noblesville

Todd Becker and his team were there for every step in the process, my transaction was simple and I was well informed about each step! Jack Mahoney was always available for questions and only a call or email away!

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Port Byron

My loan officer is Kaytee Lett, And she cares about her client. She cares how important homebuying is and she makes sure that everything is in order. Kaytee is very professional, she's very thorough and explained the process in detail. She made our loan p

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Pacoima

Very professional and easy to deal with. I like their system of communication. My loan was processed in a timely manner. Everyone I worked with was easy to talk to. They show that they care about our homebuying and made us feel important. Loan process was

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Pacoima

Because of stuart. he has been doing out refinance and getting us the loan on our new home and Stuart always works fast and keeps us informed everyone else that helped him out also did a great job as well, thank you, can't think of anythng else to write

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Burbank

We were more than well pleased with bill young. He went far beyond any expectations.On a scale of one to ten (ten being the best), we would rate bill young with at least a 15. if anyone needs anything like this done, bill young is the one to call. In add

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Nampa

I chose Prospect Mortgage because the loan officer had experience working with Redfin and their refund system. Everything went smoothly from start to finish. I got letters of pre-approval right away. My loan officer kept track of all the required info I n

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Mukilteo

I found that prospect mortgage did a great job with our funding process. Betsy Riedy was always on the ball with our needs and answers to our ??? The only frustrating thing was the amount of items and paper trail the underwriters wanted. Overall , an A

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Solvang

My experience with Prospect was excellent. I never encountered any issues and there was always someone available to answer my questions. I would absolutely recommend Prospect Mortgage to anyone in the market. They made the process painless by providing a

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Towson

I chose Prospect Mortgage on a recommendation from previous clients who also used Prospect Mortgage. Prospect Mortgage representatives communicated with me to ensure i understood every phase of the process as well as kept me updated regularly and to reass

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National City

Excellent experience. The processor was a great communicator (Holly). I was well informed during the entire process. They informed me in writing of all requirements in order to avoid any confusion. Holly had great follow up and kept he appraised of where

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Chicago

The team was amazing! If there were more than 5 stars to give I would have! They made a very stressful time much more pleasant than I would have expected. Very thorough and patient!! I would recommend Prospect Mortgage to anyone I know who is buying a hom

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West Hills

I was trying to get out of am apartment-the journey for credit repair post divorce and cross country job relocation made me to doubt. Through he thoughtful direction of Darwin I was able to get into my "dream" home with only minor bumps along the way. He

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Forney

This is my second experience working with Prospect Mortgage on my Loan. First time they finance the purchase of investment property. And second time they refinance the same property with the better loan conditions. both transactions went smoothly and resu

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Desert Hot Springs

Thanks for the great support in completing the mortgage process, everyone was very helpful and made it very clear everything we needed to do along the way! Our loan officer, Shelly wS especially helpful and supportive and we would recommend her to anyone

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Stockton

Great team effort by Kelly Phillips and staff. They really went above and beyond in making me feel like a valued customer. From day one, they led me through the process and kept me up to speed. I would definitely recommend Kelly and crew to others looking

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Mount Pleasant

As a first time buyer I had no idea that buying a house entailed so much work! However with all the needs and requirements,we were constantly assured that it would grt done and it ensured our faith and yes it did get done and couldn't be happier! Our Hats

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Mesa

Raj and Prospect Mortgage did a great job getting my loan completed in a timely matter. They did a great job keeping us informed during every step of the process and we because of the we always felt in control. Raj also made sure to get the best rate that

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Indian Creek

Bonnie, Laurence and Amy were awesome and made sure I got them whatever they needed, it was a realtivly quick close and they got it done! This is my first home and my first mortgage and I was suprised and all the paperwork but in the end it all came toget

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Winter Garden

My experience with Prospect Mortgage has been very positive. They were quick and I was able to get my house in no time. Ms. Sherrian was wonderful to work with! She made the process seems so easy and less stressful. Highly recommend the company and Ms

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San Bernardino

Well done! Fast, efficient and friendly. Good communication. We felt cared for and well represented. You helped is thtpugh a transisition and dod a great job. Our loan rep. Betsy Reidy was excellent! I would refer my friends and family to her and

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Atascadero

The whole loan process was very easy. My husband and I were please with how Prospect Mortgage communicated with us and walked us through each step. This was our first home purchase and I can say that it was smooth as it could be. I would definitely rec

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Gilroy

From previous experiences with mortgage lenders, I have been hesitant about purchasing a home simply because of the mortgage process. From the start with Prospect, I was given accurate information that did not change throughout the escrow process. There

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Yorktown Heights

We were referred to Prospect Mortgage by a friend. John and Chris took care of us like family. They never hesitated to go the extra mile and be there for us during a long painstaking process. That team got an unbelievable offer accepted and we can't thank

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Alameda

In general, we were pleased with the process from start to finish. Our loan officer was accessible and responsive. Only one concern--it would be great if the last-minute rush for documents and information could be avoided. It adds tremendous pressure t

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Melrose

We chose Prospect due to our continuing poor experience with our previous broker. Our previous broker was hard to reach, unresponsive, and took forever to close our loans. Our experience with Prospect was 100% better. Our broker, David Belkin, was eff

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Emerald Hills

My wife and I are very pleased with the service we received from Merrie Ellis. We had a few obstacles here and there but overall it was great. Merrie and Genita Robinson worked hard with the underwriters to get us approved in a timely manner so that we d

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Leander

We were treated with respect as if family. Julie Land, Laura Koch, Hope, the young lady who greeted us as we walked in the office. The closure on house/home (1600 Mountain Side Allen, TX)) was very quick and professional. Thank You, Maria and Francisco D

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Allen

I had the pleasure of working with Biill Grath. There are not enough kind words to say about him. He treated me like a friend from the first time I told him my goals. Bill listened and took action, he always made things work and went the extra mile or in

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Asbury

I will definitely recommend Prospect Mortgage to my friends and family. Tom Carroll, our loan officer, did a fantastic job in obtaining our mortgage with little stress to us. He returned phone calls in a timely fashion and everything went very smoothly.

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Coventry

It was a great experience working with Grace Choi and the wonderful team at Prospect! Our settlement date was shortened without warning and the team worked quickly to meet the new date. Truly appreciate the patience, understanding, and professionalism of

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Clarksville

Brian explained each step of the process and took the time when I had questions. As a first time buyer, things can become overwhelming and you think everyone is trying to take advantage of you. Brian was honest and thoughtful. He sent me the numbers each

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Van Nuys

Our process went amazing everyone involved was so helpful and quick on the paperwork! Mike and Michelle were an absolute joy to work with and so helpful answering any questions I had along the way.. Everything just fell into place and we couldn't be happi

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Lisbon

Our loan officer Katie made the process of getting a loan easy and painless despite the mountain of paperwork required these days. Katie always got us the answers we needed and was a great source of information. The underwriters were very exact in their

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Tampa

Seller made the whole buying process difficult for everyone involved including my lender Brian Mahoney. A lot of back and fourth but my lender dealt with the difficult part making it easier for me the buyer. Stayed on top of things and kept me in the loop

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Salem

Everyone was terrific. Great job by all. I like the way everyone covered while others were on vacation. It was seemless to me. Brandon was wonderful and he was very responsive and answered all of my questions and concerns in a timely manner. Great s

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Valrico

Being a business owner you and your business will be scrutinized for proper credential and ability to make proper payments Risha and her team went above and beyond to help and guide through this tough loan reviewal, she pulled the almost impossible in qui

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Union City

This is the 4th refinance I have done on a home and this was by far the fastest and easiest. Ronnie Strickler gave me a list of items needed, I suggest that everyone get your items together as quickly as possible, that got us off and running quickly.

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Kailua Kona

I have refinanced 4 different times prior to this and this was by far the easiest loan i have ever done. Everyone along the way was very prompt and it made things move so quickly. My loan officer Ronnie Strickler was a dream to work with, i would recommen

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Kailua Kona

The buying process is a bit stressful but the folks at Prospect Mortgage made it seamless for us. The level of professionalism is like no other. They were easy to reach, detailed, and most of all timely! We will definitely recommend them to anyone.

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Pembroke Pines

Excellent communication and proactive advice. Paul Cawthorne was able to secure a mortgage at a good rate following my divorce, and talk me through various scenarios as we worked through it. He was always available when I needed him and worked hard to clo

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Orange

I was truly satisfied with the quality of service working with Prospect Mortgage. Everything was completed and I had complete confidence in the people I was working with. I would recommend them to anyone. I was kero apprised every step of the way. Eve

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Chandler

I was referred by my realtor. As this was our first purchase, the process was explained to us and expectations were set on what to expect throughout. I thought communication was excellent as we were given updates throughout construction as to where we wer

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Santa Clarita

Acknowledge our concerns and supported our goals! They provided resources and guided us thru the process! Thank You for all the professional and personnal support! we appreciate everything that was done in our behalf and are greatful for the trust and

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Oxnard